Assistant Patient Access Director
Job Description
Job Summary
As the Assistant Director of Patient Access, you will lead the department in delivering superior care to every patient on every visit. You will assist the Director in the daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.
Job Responsibilities
• Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metrics.
• Handle all escalated patient and physician concerns to the fullest Patient/Physician satisfaction possible
• Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
• Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization backlogs, increased time to register patients, etc.)
• Ensure quality review measurements are in place
• Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
• Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled, and reduced percentage of error
Qualifications
Bachelor’s degree required
Minimum 3 years of relevant experience with at least 2 of these years in a healthcare management role or successful completion of the Parallon Manager Trainee Program.
General Comments
0% annual performance incentive
Relocation assistance available with HRVP approval
Fee: 20% of the annualized salary (split per contract)
SHIFT: Days (rotating weekends)
SCHEDULE: Full-time
Meet Your Recruiter
Jonathan Allon
Director of Franchise Operations
Jon Allon is from Los Angeles, CA originally and now calls San Diego home. He has a natural love for connecting with people, talking, learning, and creating relationships. He is a dedicated professional with a solid background in high-volume office environments, focused on delivering exceptional support for healthcare professionals. He is a personable and communicative individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Jon is very excited to work with an industry leader like All Med Search who he believes has the same goals and values that are instilled in him: Quality, passion, strategic intent, persistent sourcing, service excellence and social responsibility. To Jon, success is setting a goal, committing to that goal, developing your skills to reach that goal, doing your very best and not stopping once the goal is reached.